Application Support

Our application management team will allow your company to focus in day-to-day core business activities. We provide 24X7 availability, maintenance and monitoring for time-critical applications. Using the same approach allows us to provide highly cost effective and rapid implementations based on customer needs.

Application Management Services that can offer the full scope of services like development, implementation and ongoing management. We offer a robust and industrialized approach for both new and existing applications across a variety of platforms and technologies.

Our Application Management service includes :

  • Bug fixes
  • Enhancements
  • Documentation
  • Remote database administration
  • Performance tuning
  • Support Desk with dynamic strength instead of fixed strength
  • On Demand Support Services with no fixed cost components
  • Support across technologies to reduce multiple support groups

Our Onsite/Offshore model is ideally suited for our clients for all the application management projects. Onsite team is available round the clock for emergencies. Offsite team takes care of cost effective routine maintenance, enhancements and documentation.

Level 1

Help Desk

  • Single Point of Contact (SPOC) for end user
  • Incident Management
  • Handle Easier “ How to Request”. Functions include Reset password, Set PIN # for Secure ID, Set Printer.

Level 2

Operation Support

  • 24 x 7 Support
    • Scheduling
    • Application Monitoring
    • Reset / Return of jobs
  • System DBA & Administrator support
  • Disk Storage
  • Application Availability
  • Migrate code to Production

Level 3

Maintenance Support

  • High Priority Incident Management
    • Reconfigure application
    • Root Cause Analysis
    • Data / Transaction Loss recovery
  • Code fixing and interaction with level 2