Infrastructure Management Services

Skybridge Infotech's Infrastructure Management service practice offers robust, flexible and cost-effective infrastructure solutions that bring business value to enterprise customers. Our service offerings include.

Infrastructure Management Services

Server Administration & Management

We provide proactive remote infrastructure monitoring of your IT infrastructure to facilitate performance monitoring, availability, troubleshooting and resolution. By providing system administrators with the tools they need to maintain service levels and ensuring system security, we increase an IT organization's efficiency and effectiveness. Our service offerings include.

  • Remote monitoring of servers
  • User administration & access control
  • Server performance monitoring, fine tuning & optimization
  • Server diagnosing & problem resolution
  • Server upgrades
  • Security Administration
  • Operating systems patch updates
  • Backup Administration
  • Systems log monitoring
  • Print Services Management

Remote Infrastructure Management

The maximum uptime of IT Infrastructure leads to uninterrupted business, which in turn result in revenue profits for client. Our Remote Infrastructure Management services provide cost effective operations to support all time zones across the world. Our service offerings include.

  • Datacenter Support Services
  • Email Hosting
  • Database Management
  • Server Management
  • Messaging & Collaboration Service
  • Security Services
  • Hosting Services
  • Desktop Support Services
  • Remote Desktop Support
  • Asset Lifecycle Management
  • Patch Management
  • Antivirus and Spyware management
  • Desktop Application Support
  • Data Backup/ Recovery
  • Network Support Services
  • 24X 7 Remote Network Monitoring
  • Bandwidth Utilization
  • Network Maintenance
  • Help Desk Support

Help Desk Services

The Service/Help Desk plays an important part in the provision of IT Services. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies.

Skybridge Infotech offers wide range of help desk services to support the existing client's infrastructure and its support organization. Alternatively we also offer the complete package where Skybridge Infotech will take over client's help desk operation by providing a dedicated support organization managed centrally. Our Service offerings Include:

  • Single point of contact to all 24X7 IT support requirements
  • Incident Management - Online trouble ticket entry & Call tracking
  • Phone Support
  • Live Online Chat
  • Email Support
  • Client Application Support & Training
  • Problem Management
  • Vendor Management
  • Performance reports by call type
  • SLA based support

Network Management

Our Network Management Services will ensure that your network is protected from unauthorized users, monitor for any bottlenecks in network performance and will ensure that your network is reliable for conducting your daily operations. Our Service offerings Include:

  • Proactive network Connectivity & monitoring
  • Provide day to day management of the network infrastructure
  • Configuration Management
  • Monitoring Bandwidth Utilization
  • Capacity planning
  • Network performance monitoring
  • Performance Reports
  • Vendor Management